Frequently Asked Questions / Visitor
TIXSTARS has all types of customers with all types of questions.
If you can’t find your answer between FAQ, please go to the Support.
I’m a Visitor
Using the tool below you can retrieve your tickets online.
Login to your bank account and look at the payment to Tixstars on your bank statement. In the
description of the payment you will find an 16-characer payment number . Fill in the payment
number below, along with your email address that was used to order the tickets.
that the tickets have been retrieved online.
If the tool above doesn’t return your tickets, or you have any other questions, contact us
via Submit question
1.Copy the first part of the link (blue)
2.Paste it in your address bar
3.Copy the second part of the link (black) and paste it behind the first part in the address
Press enter and the download page will open
If you are still having problems downloading your ticket, please email our support team or
fill out the support form.
1. Check your spam/junk folder. We do our best to make sure tickets are sent to the inbox, however sometimes people have strict spam-filters that place the mail containing the link to your tickets to the junk folder.
2. If you have cookies enabled in your browser you can go back to the page where you ordered the tickets to view the details of your order (see the image below).
Click on ‘status’ (image 1) to view your order details. You will see the status of your order as displayed in image 2. It might be the case that you mistyped your email address and that this might be the reason your tickets haven’t arrived.
3. If you don’t have cookies enabled, you can find your status overview through page using your transaction-ID. The transaction-ID is a 16 digit number. An example of a transaction-ID is shown in the image below.
It’s not necessary to print your ticket. You may also display the QR code of a digital ticket from the screen of your phone. But!!! Make sure you have enough battery. It often happens that people appear at the entrance with an empty phone claiming they have a ticket but can’t show it because of a dead battery.
If you still didn’t receive a confirmation you can contact firstname.lastname@example.org
The confirmation is not relevant any more when you have downloaded your tickets already.
However, you can contact the event promoter to see if they want to transfer these across.
It’s possible that the event is sold out. We strongly recommend you to contact the event promotor to see if they are planning to sell more tickets online.
If you’d like an invoice, please contact the event promoter.
Once you’ve checked this, and both instances don’t apply, then you can try purchasing the tickets again. If it’s still not working, please contact our support team.
We’re sorry to hear this. We advise you to reprint your ticket and arrive at the event as early as possible (with ID) as tickets are only valid for a single entry and you can still gain entry to the event if the stolen/lost ticket hasn’t been used.
You will be informed by the event promotor trought email.