Frequently Asked Questions / Promoter
TIXSTARS has all types of customers with all types of questions.
If you can’t find your answer between FAQ, please go to the Support.
I’m an Promoter
You can start selling tickets from the second you set up your event. All you have to do is make sure your ticketshop is live and integrated in your website. Click here if you want to find out more information on how to do this.
You can issue free promotional tickets using the ticketscript solution and gain even more customer information than ever before. Click here to find out more.
You can sell tickets at the door using the ticketscript’s ticket box office, Europe’s first on- the-door sales app. Click here to find out more information.
You don’t have to be a web developer or an IT expert to add a ticketshop to your website. It’s easy to do and it takes less than five minutes to get your ticketshop live on your website. Click here to find out how simple it is to do this. You can also integrate your ticketshop on a variety of different channels, such as Facebook and WordPress – here’s how.
Click here for more information on which areas of your Dashboard to check in order to fix this problem. If you still experience problems, please contact your account manager for advice.
You can export your data through the Dashboard, click here to find out how.
You own your data 100% because we understand the more control an event organiser has, the more effective and successful they become. The good news for organisers looking for a way to manage their own data, control their own community, and grow their business is there’s a simple way of doing this – by using our free digital ticketing solution. Click here for more information.
In the dashboard you go to Guests > Orders. There you can search for the order and download the ticket by clicking the eye-icon in the right column. You can then send them the ticket as an email attachment.
Another option is to have the customer resend the ticket themselves. Via our FAQ for
visitors visitors can follow a series of steps to resend the tickets to their email address.
even distribute part of the costs to both parties, organizer and visitor. Most organizers have the service costs charged to the visitor.
The payment will be made to the event organiser’s bank account, the information for which should be added to the organiser’s ticketscript account through the Dashboard.
Click here for more information on how to set this up.
Your money is safe, and your ticket buyers are protected.
Event organisers will be paid 5 working days after an event takes place; however, please contact your account manager if you’d like to discuss what your advance payment options are.